Barclays’ online banking service is experiencing “technical difficulties”, the bank has confirmed, with users reportedly unable to use their cards or access their accounts.
A spokeswoman said this afternoon: “We’re aware that some customers are experiencing problems making purchases and withdrawals using their debit cards.
“Customers using online banking and some features of Barclays Mobile Banking may also receive errors. We're urgently investigating this.”
Dismayed shoppers and workers took to social media on Friday afternoon to ask the bank what was being done to resolve the problem.
Among those affected were Rebecca Breen (@RebeccaLBreen), who tweeted: “It’s payday and @Barclays is down #worstdayever.”
<blockquote class="twitter-tweet" data-conversation="none" lang="en"> <p dir="ltr" lang="en"><a rel="nofollow" target="_blank" href="https://twitter.com/CourtneyJ_Munns" class="body-link" data-vars-item-name="BL-3103491-https://twitter.com/CourtneyJ_Munns" data-vars-event-id="c23">@CourtneyJ_Munns</a> We're currently experiencing technical difficulties and apologise for the inconvenience, Courtney. ^SA — Barclays UK Help (@BarclaysUKHelp) <a rel="nofollow" target="_blank" href="https://twitter.com/BarclaysUKHelp/status/660113533485588480" class="body-link" data-vars-item-name="BL-3103491-https://twitter.com/BarclaysUKHelp/status/660113533485588480" data-vars-event-id="c23">October 30, 2015</a>
And Natalie (@natalieggg_) wrote: “Barclays Bank is down and my card just got declined when I went to buy a gorgeous dress.”
Alistair Shankie (@shank_ali) added: “#Barclays, is your app down? Tried to enter my 5-digit pin which is correct and telling me ‘we do not hold enough information’?”
Jimmy (@jimbogale) tweeted: “@BarclaysOnline trying to set up a new payee in my mobile banking app and it’s not letting me. Are your services down?”
Nobby Cockles (@Nobbycockles) said: “@BarclaysBizChat @Barclays Is your online banking down? Unable to log in after several attempts.”
Barclays has been approached for comment.
